This privacy policy explains how Al Fattah General Trading FZ-LLC ("we", "us") collects and uses personal information when you use this website. This is a template – have it reviewed by a legal adviser to confirm it meets the requirements that apply to your business, including UAE data protection law.
Information we collect
- Order information: name, email address, mobile number and delivery address, and the products you order.
- Account information: if you create an account, your login email and a securely hashed password (we cannot see your password).
- Payment information: card payments are processed by our payment provider. We do not receive or store your full card number or security code.
- Communications: messages you send through the contact form.
- Technical information: essential cookies, your IP address and basic request logs used for security and fraud prevention.
How we use your information
- To process, deliver and support your orders
- To send order confirmations and delivery updates
- To respond to your enquiries
- To keep the website secure and prevent fraud
- To send marketing emails only if you have opted in (you can unsubscribe at any time)
Sharing
We share information only with service providers who help us run the store, such as our payment provider, email provider, hosting provider and delivery couriers, and only as needed for those services, or where required by law.
Retention
We keep order records for as long as needed for our legal and accounting obligations. [RETENTION PERIODS]
Your choices and rights
You can view and update your account details at any time, and you may contact us to request access to, correction of or deletion of your personal information, subject to legal requirements.
Contact
Al Fattah General Trading FZ-LLC, [ADDRESS]. Email: [STORE EMAIL]