We want you to be happy with your purchase. This policy explains how returns and refunds work. Please review and complete this template before publishing.
Return eligibility
- Items may be returned within {{RETURN WINDOW – e.g. 7 days}} of delivery.
- Items must be unused, in their original condition and packaging, with all tags and accessories.
- For hygiene and safety reasons, some items cannot be returned once opened, such as {{NON-RETURNABLE ITEMS – e.g. personal care, food, underwear}}.
How to request a return
- Contact us with your order number and the items you would like to return.
- We will confirm whether the item is eligible and explain how to send it back or arrange collection.
- Once we receive and inspect the item, we will let you know the outcome.
Refunds
- Card payments are refunded to the original card. The time for the refund to appear depends on your bank.
- Cash on Delivery orders are refunded by {{COD REFUND METHOD – e.g. bank transfer or store credit}}.
- Delivery charges are [REFUNDABLE OR NOT].
Exchanges
[EXCHANGE POLICY]
Faulty or incorrect items
If you receive a faulty, damaged or incorrect item, please contact us within [REPORTING WINDOW] of delivery and we will arrange a suitable solution in line with applicable UAE consumer protection requirements.