This policy explains how we process and deliver orders placed on our website.
Where we deliver
We deliver to addresses within the United Arab Emirates covered by our active delivery zones (listed below). If your area is not listed, please contact us.
Delivery charges
Delivery charges depend on your emirate and the delivery method you choose, and are always shown at checkout before you place your order. Free standard delivery applies to orders over AED 200.00 where shown.
Processing time
Orders are prepared within 1 business day(s). Orders placed after 14:00 (UAE time), or on non-working days and public holidays, are processed on the next business day.
Estimated delivery
We show an estimated delivery date range on product pages, in the cart, at checkout and in your order confirmation. Estimates are calculated from our processing time and the typical transit time for your area. They are estimates and are not guaranteed; delivery may be affected by courier schedules, weather, public holidays or address issues.
Cash on Delivery
Where available, you may pay the courier in cash when your order arrives. Please have the exact amount ready. {{COD DETAILS – e.g. whether card-on-delivery is available}}
Failed delivery attempts
If the courier cannot reach you, they will try to contact you on the mobile number provided. {{FAILED DELIVERY PROCESS – number of attempts and what happens next}}
Damaged or missing items
Please check your order on arrival and contact us within [REPORTING WINDOW] if anything is damaged or missing.